Top 10 Patient Communication Tools for Healthcare in 2025

The medical field is currently evolving rapidly, and so is the way doctors communicate with patients. Gone is the time when one had to communicate by phone calls and face-to-face meetings as the sole means of contact. Nowadays, patients expect to receive fast solutions and get in touch with their phones and book easily. Here, the super importance of patient communication tools can be seen.

The tools can assist the healthcare teams, doctors, and nurses to keep in touch with the patients without complicating matters. They make reminders, respond to questions, and inform everyone. The best part? They facilitate the lives of patients and other healthcare workers. This blog will discuss the top 10 patient communication tools in 2025 that will improve healthcare. We will tell you what they are, how much they are, and which one of them may suit you best.

What are Patient Communication Tools?

Patient communication tools are applications of a special program that make the process of healthcare providers communicating with their patients easier. Imagine that they are intelligent assistants capable of sending messages via text and email, calling, and even chatting with the patient.

These tools do many things:

• Remind patients about appointments
• Respond to simple questions that the patients may have.
• Assist patients in making new appointments.
• Send medical status and health reports.
• Gather medical bills payment.
• Welcome conversations should be confidential.

The best patient communication software work with the computer systems that doctors already use. This implies that the medical personnel do not have to work any harder, and the patients receive improved services.

Key Features to Look for in Patient Communication Tools

Some of the key features to consider in selecting the tools of communicating with patients are:

• Several channels of communication: All the texts, emails, phone calls, and online chats should be managed by the tool.
• Easy EHR integration: It is expected to integrate seamlessly with your existing medical record system without any issues.
• HIPAA compliance: All patient details are supposed to be confidential and secured by the law of healthcare.
• Automated workflows: The system is expected to support automated tasks such as reminding and following up without the assistance of a human.
• Mobile-friendly design: It should be easy for patients to use on their phones and tablets.

List of Top 10 Patient Communication Tools

1. TeleVox

TeleVox has been providing services to healthcare providers to communicate with patients for over 30 years. They operate in over 7,000 healthcare entities in the nation. Their platform is based on artificial intelligence, where it responds to the conversations of patients via text messages, phone calls, emails, and web chat.

The system is linked to the electronic health records to automatically deliver personalized messages to the patients. The SMART Agent option in the TeleVox allows patients to manage a majority of their needs without making a call to the office.

This will involve making appointments, refilling prescriptions, enquiring about bills, and getting responses to general questions. The platform is designed to serve thousands of patients simultaneously without stalling down or collapsing.

Key Features:

• An omnichannel messaging system, which is AI-driven.
• Automation of appointment and billing in EHR.
• Capabilities of the self-service SMART Agent.

Pros:

• Works reliably at scale
• Full-fledged set of features.
• Effective security and compliance.

Cons:

• Only custom pricing will be available.
• May be swamped by smaller practices.
• Learning curve for staff

Best For: Large healthcare systems

Pricing: Custom quotes based on organization size

Website: https://televox.com 

2. Klara

Klara also aims to minimize phone calls to medical offices, since all communication with patients is centralized. The platform enables patients to send text messages and use a web chat, without having to download applications and having to remember passwords.

Employees are also able to transform phone conversations into text messages that are secure, and, thus, it is easy to keep track of the conversation. The voice-to-text option is also a feature that enables Klara to get a quick grasp of what the patients require in phone calls.

The system has more than 50 electronic health record systems connected. Klara assists practices in automating their outreach, such as appointment reminders and follow-up messages. The solution will assist the medical personnel in paying more attention to patients and less attention to the administration.

Key Features:

• Patient-free multi-channel messaging.
• Call voice-to-text transcription.
• Workflow management systems (WFMS) are automated.

Pros:

• No patient app required
• Reduces phone call volume
• Better EHR integration alternatives.

Cons:

• Setup can be challenging
• Pricing is not transmitted at all.
• May overspend for teams

Best For: Phone volume reduction

Pricing: Contact for a custom quote

Website: https://klara.com 

Also Read: Pharma Companies in India

3. Artera

Artera is an artificial intelligence-based company that supports more than 900 healthcare institutions and communicates with patients via voice and text messages. They have one of the most appealing features of supporting 109 different languages, thus making them suitable for a variety of patient populations.

Their virtual agents, which are artificial intelligence, can completely converse with patients regarding appointments, prescriptions, and billing issues. The Staff AI Co-Pilot assists the administrative teams in answering patients’ questions faster by providing hints of responses.

The platform of the company Artera, called Harmony, merges the process of appointment scheduling, digital forms, and billing into a single conversation thread. This implies that patients do not need to transfer between various systems or applications when managing various healthcare tasks.

Key Features:

• Conversation AI virtual agents.
• Multiple languages (109) are supported.
• Assist the AI Co-pilot of the staff.

Pros:

• Best multilingual assistance offered.
• Full platform functionality came with
• Better with large organizations.

Cons:

• Intricate starting-up procedure.
• Not cost-effective for small practices.
• EHR sync issues reported

Best For: Enterprise healthcare systems

Pricing: Starts from $15,000 annually

Website: https://artera.ai 

4. Cipher Health

Cipher Health is an automated company that performs outreach by phone, text messages, and email. They pay much attention to patient experience and hospital and health system clinical outcomes. The platform automates post-discharge check-in, appointment, and customer survey.

Cipher Health reaches out to close to 2.5 percent of the American population via its multiple communication programmes. Their system is compatible with other key electronic health record systems, and it can be implemented in just a few days. The platform has multilingual messaging features and gives elaborate analytics regarding patient interaction. Its implementation will be simple and fast for healthcare organizations.

Key Features:

• Multi-channel automated outreach facilities.
• Available in-post discharge check-in programs.
• Fast-tracked implementation ensured.

Pros:

• Rapid implementation cycle in place.
• Quality analytics and reporting.
• Support for multiple languages in messaging

Cons:

• Low level of customization.
• Strict structures of workflow only.
• Baffling navigation for the users.

Best For: Hospital systems

Pricing: Contact for a custom quote

Website: https://cipherhealth.com 

5. Luma Health

Luma Health has constructed their platform on a single notion: patients must be in a position to book appointments wherever they learn about your practice. Patients can make appointments at once regardless of whether they have found you on the search list in Google or have dialed your office. The system automatically administers waitlists, reminders, intake forms, and insurance checks.

This liberates employees to work on more significant matters than administrative work. The AI concierge of Luma Health can respond to frequently asked questions by patients and assist them with scheduling requirements. The system is compatible with virtually any healthcare management system, but this all-encompassing method implies that there is a learning curve to adopt the new system.

Key Features:

• Patient Success Platform technology by AI.
• Intelligent schedules and automated waitlists.
• Complete management of intake forms.

Pros:

• Outstanding integration functions are available.
• Extensive automation capabilities are included.
• Good scheduling capability was available.

Cons:

• Learning curve for users
• Appear to be overwhelming at first.
• Higher cost per user

Best For: Automated patient journeys

Pricing: Around $250 monthly per user

Website: https://lumahealth.io 

6. Updox

Updox combines multiple healthcare communication needs into one universal inbox. The Updox organizes several healthcare communication requirements into a universal inbox. The service will contain telehealth video chat, secure messaging, appointment reminders, patient forms, payment processing, and electronic faxing.

It is an all-in-one solution that implies that healthcare providers do not have to get familiar with several software systems and request patients to download various apps. Their telehealth service is compatible with the computers that people have without any special equipment.

The payment system is integrated, and the patients can pay their bills using their mobile phones. Document management is also managed by Updox, whereby documents can be signed, edited, and shared by the user using a single screen. Small to medium-sized medical practices are the target audience of the platform.

Key Features:

• Communications of any type are universal.
• In-built telehealth video conferencing.
• In-site credit card system.

Pros:

• Travel package solution offered.
• No patient apps required
• Inbuilt payment processing was provided.

Cons:

• The interface is a bit old-fashioned.
• Problems with video quality are reported.
• Minor sophisticated automation abilities.

Best For: Small practices

Pricing: Starting at $149 monthly

Website: https://updox.com 

7. OhMD

OhMD changes the current practice phone numbers into secure message centers to communicate with patients. The platform manages all text messages, web chat, phone calls, forms, video consultations, and reminders, among others, under a single inbox. Their AI assistant, named Nia, is used to answer the routine phone calls of patients and direct complicated questions to the relevant members.

This assists the practices in dealing with the incoming communication without recruiting more employees. OhMD supports more than 85 electronic health record systems and supports HIPAA standards of security and compliance. The platform should be text-first, with the understanding that the majority of patients communicate better through texting than phone calls as a routine part of healthcare.

Key Features:

• Call management AI assistant, Nia.
• Bidirectional messaging using current numbers.
• Interoperability with 85+ EHRs.

Pros:

• Uses existing phone numbers
• AI reduces call volume
• Quality EHR integration alternatives.

Cons:

• Learning curve during setup
• Minor sophisticated automation abilities.
• Entry-level does not include features.

Best For: Text-first communication

Pricing: Starting at $250 monthly

Website: https://ohmd.com 

8. Mosaicx

Mosaicx is unique because it has conversational artificial intelligence that physically talks to the patients in a manner that a real person would. Rather than text messaging, patients can have conversations through voice or chat to manage appointments, prescription inquiries, or billing concerns. The system is 24/7, seven days a week, and thus the patients are at liberty to receive assistance even during the time of day when the medical offices are closed.

Mosaicx is to be set up quickly and integrated smoothly with the existing healthcare systems. The system has extensive analytics and reporting data on patient interactions with the AI system. All this is designed keeping the healthcare security needs in consideration, which ensures adherence to the medical privacy laws.

Key Features:

• Voice and text automation through AI.
• Self-service facilities 24/7.
• Reporting and analytics in real time.

Pros:

• Natural conversations AI features.
• Works around the clock
• Quick setup and integration

Cons:

• Quotation only on a custom basis.
• May be complex initially
• Lack of customization opportunities.

Pricing: Contact for a custom quote

Website: https://mosaicx.com 

9. NexHealth

The NexHealth platform unites end-to-end patient journey management platforms such as online booking, waitlist management, digital forms, appointment reminders, payment processing, bi-directional messaging, and review campaigns. All these integrate with electronic health records on their real-time Synchronizer technology.

Some recent platform features are a messaging feature in iOS, an artificial intelligence-based quick reply, two-factor authentication, a kiosk check-in option, and insurance check features. The system is structured to decrease no-show appointments with no compromise of security, being HIPAA compliant, and having encrypted business associate contracts. NexHealth is devoted to developing efficiency in the whole patient experience, from the first contact to the aftercare.

Key Features:

• Integrative management of the patient journey tools.
• EHR syncing technology in real-time.
• iOS message with AI responses.

Pros:

• Extensive feature range on offer.
• Real-time EHR sync included
• Minimizes appointments that do not show up.

Cons:

• Pricing is higher than the competitors.
• Setup can be complicated.
• Little to no customization in terms of booking.

Best For: Comprehensive management

Pricing: Around $350 monthly starting price

Website: https://nexhealth.com 

10. Phreesia

Phreesia excels at handling the patient intake process from start to finish. Patients can check in with Phreesia, which can be helpful with the patient intake process in its entirety. Digital check-in, insurance verification, payments, filling out of necessary forms, and answering health surveys are all options that a patient can do before visiting the medical office.

This helps a great deal in the reduction of paperwork and time at the front desk. The platform is geared towards busy practices that would like to simplify the administration processes. Some of the largest health networks in the country utilize Phreesia and ensure a high level of HIPAA compliance with encrypted data processing. The system is aimed at the organized workflows and payments, which makes it suitable for high-volume practices that require the regular and dependable processing of patients.

Key Features:

• Online check-in/intake forms.
• Verification of insurance eligibility is automatic.
• Surveys and automated reminders of appointments.

Pros:

• Good management of the intake process.
• Used by major networks
• Effective security and compliance.

Cons:

• Poor workflow flexibility is achieved.
• At times, it can overwhelm patients.
• Requires IT help often

Best For: Large practices

Pricing: Contact for a custom quote

Website: https://phreesia.com 

Common Mistakes to Avoid

These are some of the pitfalls to avoid when deploying patient communication tools:

• Selecting based on price: The lowest price can be unsuitable in terms of what is being offered or can be related to costly extensions in the future.
• Disregarding employees’ training requirements: Even the best patient communication software won’t work if your staff doesn’t know how to use them properly.
• Saturating patients with messages: Excessive automated messages will irritate patients and make them overlook vital messages.
• Skipping the trial period: Always test patient communication tools with a small group before rolling them out to all patients.
• Leaving the mobile users behind: These tools will be used by most patients via their phones and, therefore, ensure that the mobile experience is superb.

Conclusion

Patient communication tools are no longer optional for modern healthcare practices. They, in turn, can eliminate absent visits, save time among the staff, increase patient satisfaction, and make healthcare more accessible to all. The ten tools discussed here have varying strengths for various classes of healthcare professionals. TeleVox is the leading one with a complete range of features and reliability. Klara is a master at lowering phone volume. Artera offers superior multilingual support. The trick lies in identifying the best fit to your unique needs, budget, and patient population.

Remember, those are the best patient communication software that will actually be used by your staff and will be helpful in case of your patients. You should take time and compare the various options out there, experiment with different platforms, and make a choice depending on your practical needs and not the glamour of new features you may never have a need to utilize in the first place.

Frequently Asked Questions

1. What are the Tools of Patient Communication?

Patient communication tools are software platforms that can be used to send patient messages, reminders, and updates to patients via text, email, telephone, or chat. They automate frequent communications and simplify the process through which patients reach out to their healthcare staff.

2. How much do Patient Communication Software Cost?

The cost of patient communication software is usually between $149 and $15,000 + per year, based on the functions, number of users, and practice size. A large number of providers will charge you a personalized price as per your needs and patient capacity.

3. Are Patient Communication Tools Secure?

Yes, the reputable patient communication software are HIPAA-compliant, and they are also encrypted to safeguard patient data. To ensure privacy and security levels, they contain such features as secure messaging, access controls, and audit trails.

4. Are these Tools Available through Downloading Apps by the Patients?

The majority of the contemporary tools of communication with patients operate via text messages, emails, or web browsers, and that is why patients do not need to install any particular apps. Nevertheless, certain sites have optional mobile apps to be used to provide increased functionality.

5. How Long does it Take to Implement Patient Communication Tools?

The implementation time will range between a few days and some weeks, based on the complexity of the platform, as well as your current systems. Basic applications, such as simple messaging, can be installed in a short time, whereas complex platforms might need a longer integration and employee education before implementation.