10 Best CRM Software With Texting

As the business environment nowadays becomes more competitive than ever before, it is significant to keep in touch with your customers. Emails and phone calls are not killed, but text messaging has emerged as one of the most appropriate methods of communicating with people at a fast rate. CRM Software With Texting can assist in that. Think about being able to send personalized messages to your customers with the same platform on which you keep all the information of your customers.

It is no longer necessary to switch between different applications and lose a conversation. This can be achieved using the best CRM with SMS integration, which will be able to communicate effectively with its customer, irrespective of their size.

Texting CRM can make your life easier, whether you have a small business and you are having a hard time keeping up with the demands of your customers, or you are a larger team and you have hundreds of leads to follow. The instruments consist of a blend of customer relationship management and text messaging quickness.

What is CRM Software With Texting?

CRM Software with Texting is a unique kind of customer management system that allows you to send and receive text messaging directly on your CRM platform. It is your normal CRM system but with superpowers, meaning you can text your customers without going out of the system. These systems are utilized by linking your CRM database to SMS. You just need to click on the profile and type your message when you wish to send a message to a customer.

Texting is fast and efficient, which makes SMS Customer support tools gain popularity. Text messaging is a powerful method of communication because most individuals can read the text messages a few minutes after they receive them. And all that is captured on your customer’s profile, meaning you have a full record of all interactions. The most advantageous thing about CRM that comes with in-built texting is that it organizes everything.

Key Features to Look for in CRM Software With Texting

In selecting CRM Software with Texting, some key features you must consider include:

• Two-way SMS Communication: This allows you to receive and send text messages directly in your CRM and form natural conversations with your customers.
• Scheduled Auto-Messages: You can create automatic text messages depending on customer actions or certain dates and save time, and have regular follow-up.
• Contact Management Integration: Your texting option must be integrated with your customer database such that your customers can see conversation history and other customer details.
• Message Templates: Ready-to-use message templates in common scenarios are used to save time and ensure that you are able to communicate professionally.
• Compliance and Opt-in Management: Text messaging tools with in-built provisions to manage text message regulations and customer consent, ensuring that your business remains within the law when texting customers.

10 Best CRM Software With Texting

1. Insightly

Insightly wraps up our list of the best CRM Software With Texting solutions with its focus on project management integration in addition to customer relationship management. This platform offers SMS service and is compatible and integrated with project workflows; therefore, it is appropriate in service-based businesses that need to organize customer communication with project delivery. The system also works well in connecting project deliverables and project milestones to customer chats. When you send a text message on the project update, it is automatically linked to the associated project documents and customer files.

Key Features:

• In the project management, SMS capacity was included.
• Project-related customer communication.
• One can find straightforward business texting applications.

Pros:

• Super project management integration is integrated.
• Clean and professional interface design
• Good value for project-focused businesses

Cons:

• There are extra advanced features.
• The charges made for SMS are independent.
• Limited customization in the free version

Pricing: Plans start at $29 per user/month

Website: http://insightly.com 

2. Pipedrive

Pipedrive concentrates on the management of the sales pipeline and provides good CRM Software With Texting features. This platform will target sales teams to track dealings and communicate with prospects efficiently. The texting functionality is well-integrated with the visual sales pipeline of Pipedrive, such that you can send SMS messages at any point of the sales process. The platform is extremely effective in maintaining the sales activities in an orderly and actionable manner. When you send a text message to a prospect, it is automatically added to his or her deal record.

Key Features:

• PIM Sales pipeline combined messaging.
• Auto SMS sequences at the deal stage.
• Visual activity timeline tracking

Pros:

• Excellent for sales teams
• Simple and intuitive design
• Great mobile app functionality

Cons:

• Limited marketing automation features
• SMS add-on costs extra
• There are fewer customization options.

Pricing: Plans start at $14

Website: http://pipedrive.com 

3. Zoho CRM

Zoho CRM provides powerful CRM Software With Texting features that are effective with companies of any size. This is a complete platform that incorporates SMS features in addition to the conventional CRM features. The texting feature of Zoho gives you the opportunity to send messages directly to the customer records, which makes it simple to ensure that you can maintain personal communication with your associates. The system is unique because of its low cost and functional strategy. You can have access to sophisticated CRM, workflow automation, and SMS, without a lynch.

Key Features:

• Built-in SMS messaging system
• Workflow automation for texts
• Integration with the Zoho ecosystem

Pros:

• Very affordable pricing plans
• Excellent customization options available
• Strong integration with other tools

Cons:

• At first, the interface can be overwhelming.
• SMS feeds are on a subscription basis.
• Skilled in sophisticated features.

Pricing: Request Pricing 

Website: http://zoho.com/crm 

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4. Salesforce

Salesforce is the ultimate vision of CRM Software With Texting that offers wide-scale enterprise-level services. This platform has an extensive customization menu and robust SMS functionality that would be capable of addressing the sophisticated requirements of the business. Salesforce is an ability to text, part of which is attained through varied partner associations and custom applications. The nature of features and the ability to scale the system make it strong. You are not bound by sophisticated SMS campaign auto-schedule complex messaging, and the ability to integrate text messaging with dynamic analytics and reporting software.

Key Features:

• Enterprise-level SMS integration capabilities
• Advanced automation and workflow tools
• Extensive third-party app marketplace

Pros:

• Highly scalable for growth
• Excellent security and compliance
• Powerful customization and integration options

Cons:

• Expensive pricing structure overall
• Complex setup and administration
• Requires technical expertise for optimization

Pricing: Plans start at $25/month per user 

Website: http://salesforce.com 

5. Freshsales

Freshsales introduces a CRM Software With Texting in a straightforward manner of functionality and comfort of use. It is an application that provides embedded SMS capabilities that are tightly coupled to the sales process and customer database. Freshsales also makes it easier to deliver personalised text messages,  emails, and all the activities are logged in a central location. The interface is effective in providing a complete customer view, which includes text history and email, telephone, and meeting notes. Such a comprehensive plan can help guide the sales forces to understand what customers like and how they speak.

Key Features:

• Built-in SMS with CRM integration
• Mobile phone-friendly interface design (texting).
• Smart lead scoring, interactive.

Pros:

• User-friendly interface and navigation
• Excellent mobile app experience
• Good value for money

Cons:

• Little state-of-the-art automation.
• SMS has different charges.
• Fewer integration options than competitors

Pricing: Contact for pricing

Website: https://www.freshworks.com/crm/sales/ 

6. Agile CRM

Agile CRM markets itself as a one-stop shop with in-built CRM Software With Texting features. It is an integrated platform that integrates sales, marketing and customer care features and provides built-in SMS capabilities. The texting service of Agile CRM enables you to build automated campaigns and send targeted messages, and track customer interaction in different channels. The system is unique because of its marketing automation features that are extended to SMS messaging. It is possible to make elaborate workflows that send out text messages according to customer behavior or purchase history, or other levels of engagement.

Key Features:

• All-in-one CRM with SMS integration
• Advanced marketing automation for textsMulti-channell customer engagement tracking.

Pros:

• An extensive feature set is provided.
• Good automation features are built in.
• Good pricing of the feature provided.

Cons:

• The interface is cluttered.
• Sharp learning curve at first.
• Limited customization for SMS templates

Pricing: Free plan available, plans start at $8.99/month 

Website: http://agilecrm.com 

7. Copper CRM

Copper CRM focuses on the integration of Google Workspace and offers good CRM Software With Texting. This service fits perfectly with Gmail, Google Calendar, and any other Google app and is a perfect fit with businesses already reliant on the Google ecosystem. The texting app is built into the familiar Google interface that is familiar to many of its users. The system is very good at preserving context among various channels of communication. Text messages sent via Copper will automatically be connected with related email chains and calendar entries.

Key Features:

• Deep Google Workspace integration capabilities
• Contextual messaging across multiple channels
• Simple and clean texting interface

Pros:

• Superior Google integration is built.
• Clean and intuitive design
• Good for Google Workspace users

Cons:

• Limited outside Google ecosystem functionality
• There are fewer automation characteristics.
• SMS pricing can be expensive

Pricing: Plans start at $9/month per user 

Website: http://copper.com 

8. HubSpot CRM

HubSpot CRM is one of the newest and easiest Customer support tools to use now. This platform is an integrated SMS that helps customers to do business with the help of powerful customer management tools; it is best suited to businesses that require an all-in-one platform. HubSpot texting is integrated with their free CRM, which means that a small business can begin to communicate via text at no initial expense. The platform is also quick at systematizing the data concerning customers, in addition to offering convenient access to texting capabilities.

Key Features:

• Built-in SMS and CRM database.
• Text message workflows that are automated.
• Free texting, text-only CRM.

Pros:

• Easy-to-use interface
• Excellent free tier available
• Great integration with marketing tools

Cons:

• The extra features are expensive.
• SMS rates are independent.
• Limited customization in the free version

Pricing: Free plan available, paid plans start at ₹752/mo/seat

Website: http://hubspot.com 

9. Keap 

Keap, which used to be known as Infusionsoft, provides CRM Software With Texting that is highly powerful and targeted at small businesses and entrepreneurs. This platform is a bundle of contact management, sales automation, and SMS that is intended to assist growing companies in remaining organized and effective in their communication with their customers and prospects. The system is good at developing automated communication sequences that contain email and SMS messages. You are able to create customer journeys where you can communicate the correct message in the correct medium at the optimal time.

Key Features:

• Small business-focused automation tools
• Combined email and SMS campaigns.
• Built-in compliance and opt-in management

Pros:

• Small business-specific.
• Superior automation features are provided.
• Good customer support and resources

Cons:

• Features can be costly.
• Complex setup process initially
• Limited scalability for larger teams

Pricing: Plans start at $249/month 

Website: http://keap.com  

10. ActiveCampaign

ActiveCampaign is a unified platform of customer engagement comprising sophisticated marketing automation and CRM Software With Texting. The system is very good at designing highly complex communication flows across multi-channel streams, such as SMS, email, and social media. Texting is built into the solid automation platform of ActiveCampaign. The site is unique with regard to its machine learning features, which aid in optimizing the time and content of messaging. The system is able to profile customer behavior patterns to ensure that it can use the most appropriate time to send a text message and propose improvements in content based on the response rate.

Key Features:

• Advanced marketing automation with SMS
• Optimization of machine learning to use in messaging.
• There are sophisticated customer segmentation instruments.

Pros:

• Rapid automation engine added.
• Excellent segmentation and targeting options
• Strong integration with other platforms

Cons:

• A longer learning curve for beginners.
• It may be dazzling or may even need.
• Higher pricing for advanced features

Pricing: Plans start at Starts at $145/mo

Website: http://activecampaign.com 

How to Choose the Right CRM With Texting for Your Business

There are some key factors to be considered when choosing the most appropriate CRM with SMS integration for your business:

• Business Size and Growth Plans: Note the number of users that you have currently and how much you will grow, since some platforms scale better than others with larger teams.
• Budget and Pricing Structure: Compare the monthly CRM bills and the SMS messaging bills since these may have a big difference in platform and will impact your overall cost of ownership.
• Integration Requirements: Test the functionality of the CRM with the current tools you have, such as email tools, accounting packages, or marketing software you are already utilizing.
• Automation Needs: Identify the type of simple or complex automated workflow and texting you will require, and this will assist in eliminating the many available options to the suitable platforms.
• Compliance and Security Requirements: Take into account regulatory standards in your industry on customer data and communications, and be sure that your selected platform is up to compliance criteria.

Conclusion

Texting CRM Software has proved to be a tool that companies need to be able to enhance communication with customers and remain competitive in the new market. The ten platforms we have discussed present various strategies of integrating customer management with SMS features, where any type and size of business is guaranteed a solution. You can adopt HubSpot and its user-friendly style, use Salesforce and its enterprise-level, or any of the other outstanding options that we have mentioned; the point is to find a platform that corresponds to your particular business requirement and communication objectives.

Text messaging in business communication is increasingly becoming important, and the availability of CRM that has in-built texting will be even more important in ensuring that the business delivers a competitive edge and excellent customer experiences.

FAQs

1. What is the reason why businesses should use CRM software that has texting capabilities?

Texting CRM software enables businesses to interact with customers in a better and quicker way. It is higher engagement because most text messages can be read in a few minutes, as opposed to emails. Besides, every conversation is an archived part of the CRM, where customer data and communication history are centralized.

2. Is a small business the one that can use CRM with SMS?

The vast group of CRM platforms, which include texting features, is, indeed, small enterprises. Few-member teams may follow the tools like HubSpot, Zoho, and Keap to deliver personalized messages, follow-up automation, and ultimately boost customer engagement without all the complicated setup.

3. Are CRM texting solutions bi-directional?

Most of the existing CRMs also incorporate SMS, can two-way text correspondence, i.e., businesses can both send and receive messages in the service itself. This will bring forward a hassle-free customer experience and the omission of going back and forth using messaging applications, among others.

4. Does CRM software SMS have additional costs?

Yes, mostly the SMS charges are not combined with the CRM subscription cost. The cost will depend on the provider, the quantity of messaging, and the international texting provision. Before the choice of which platform to work with, reviewing the CRM prices and the SMS prices is vital.

5. What ought businesses to do to comply when they are texting using CRM software?

Compliance in SMS marketing and communication can be considered very important. The majority of CRMs provide opt-in and have unsubscribe options, along with functions to implement TCPA, GDPR, or state requirements regarding texting. Businesses are not supposed to text against the will of the customer, and they should take care of opt-outs properly in order not to violate the law.