Top 10 BPO Companies in Bangalore

Bangalore, also known as the “Silicon Valley of India,” has long been a world-class outsourcing hub, both for IT and Business Process Outsourcing (BPO) services. With a fast-paced business climate and an active ecosystem for technology, the city has become a hotspot for BPO firms eager to provide high-quality, affordable services worldwide.

The BPO industry is a major contributor to Bangalore’s economic system, generating employment on a large scale as well as to the GDP of the city. It sustains various industries like banking and healthcare, telecommunications and e-commerce, among others, through various services offered by it like customer care, technical support, data processing, and finance and accounting outsourcing.

In this blog, we examine the top BPO companies in Bangalore, their products, and what makes the city a favorite destination for outsourcing.

Overview on the BPO Industry of Bangalore

Bangalore is one of the leading cities in India’s Business Process Outsourcing (BPO) domain, and a key location in giving the country its global outsourcing image. With a rich talent pool, strong infrastructure, and a concentration of top multinational companies, the city has emerged as the go-to place for a broad spectrum of BPO services. Here’s a detailed look at how the BPO sector supports Bangalore’s economy, the major verticals supported by it, and on what scale. 

1. Contribution to Employment & Economy

Bangalore’s IT-BPM industry is the driving force behind the city’s economic engine. It contributes almost 40% of the city’s GDP and is a significant source of income and employment. With Bangalore’s economy reaching more than US $360 billion in 2023, a high percentage comes from business services such as outsourcing. The Indian IT-BPM sector as a whole has over 5.4 million employees, and Bangalore has one of the largest talent pools in the IT-BPM sector.

2. Critical BPO Verticals

The BPO sector in Bangalore has extensive verticals, serving domestic as well as international customers. Its significant segments are:

• ITES & Customer Support: Call center operations, email and chat support, technical helpdesk.
• Finance & Accounting Outsourcing (FAO): Billing, payroll, tax processing, audit support.
• Healthcare BPO: Medical transcription, claims processing, revenue cycle management.
• Legal Process Outsourcing (LPO): Contract review, legal research, document management.
• Other Verticals: Telecom, HR outsourcing, retail support, and data analytics.

3. Industry Snapshot

India’s IT-BPM sector earned close to US$254 billion in FY2024, of which BPO services accounted for about US$47 billion. The industry continues to witness healthy growth, with BPM alone providing employment to millions of people throughout the nation. In FY2023, the sector created about 290,000 new employment opportunities, as it follows steady demand for outsourcing services. Bangalore, with its immense infrastructure and professional talent, remains at the center of this growth.

List of Top 10 BPO Companies in Bangalore

1. Concentrix

• Address: Campus 4A, Ecospace Outer Ring Road, Bengaluru, Karnataka 560037
• Website: https://www.concentrix.com/

Concentrix, Established by IBM in 1983 as a business unit and subsequently separated as a standalone organization, it has become one of the world’s leading providers of customer experience and business services. The California-headquartered company has established a significant footprint in Bangalore that functions as a critical delivery hub for its worldwide activities.

With a mission of integrating innovation, analytics, and digital transformation, Concentrix provides end-to-end BPO solutions to Fortune 500 customers in diverse industries. Its Bangalore office is famed for quality service delivery, multilingual support, and talent-driven practices that cement the city’s position as a global outsourcing hub.

Services offered:

• Customer Lifecycle Management
• Technical Support Services
• Finance and Accounting Outsourcing
• Analytics and Business Intelligence
• Digital Customer Experience (CX) Solutions
• IT and Cloud Support Services
• Sales and Marketing Solutions
• Content Moderation and Trust & Safety Services
• Healthcare Support Services
• Back Office and Operational Support 

2. Quess Corp

• Address: 6 80 Feet Road, Bengaluru, Karnataka 560034
• Website: https://www.quesscorp.com/

Established in 2007 by Ajit Isaac, Quess Corp has become one of India’s top integrated business services providers, based in Bangalore. The company provides services in a variety of sectors including IT services, human resource outsourcing, and business process management. Quess Corp is renowned for providing scalable, technology-driven solutions to meet both domestic and global clients.

Its BPO operations in Bangalore are a major driver of its BPO services, providing excellence in customer service, transaction processing, and back-office operations. With a high emphasis on innovation, compliance, and workforce optimization, Quess remains a large force within India’s BPO landscape. 

Services offered:

• Customer Experience Management
• Transaction Processing Services
• Payroll and HR Outsourcing
• Recruitment Process Outsourcing (RPO)
• IT Helpdesk and Technical Support
• Back Office Operations
• Finance & Accounting Services
• Compliance and Risk Management
• Staffing and Workforce Management
• Facilities Management Services

3. WNS Global Services

• Address: 8/A, Brookefield Main Road, Whitefield, Bangalore
• Website: https://www.wns.com/

WNS Global Services started in 1996 as a captive back office organization by British Airways and reconstituted as an independent company in 2002, they have  evolved into a leading global business process outsourcing company.

Based in Mumbai, the organization is spearheaded by Group CEO Keshav R. Murugesh and maintains a network of more than 64 delivery centers worldwide. Its Bangalore operation is a critical component of its business, providing high-value services to various industries.

Led by its emphasis on analytics, automation, and industry-specific solutions, WNS continues to power transformation and efficiency for clients globally, cementing its place in Bangalore’s thriving BPO space. 

Services offered:

• Contact Center & Customer Experience
• Finance & Accounting Services
• Analytics & Data Management
• Healthcare & Insurance BPM
• Travel & Logistics Operations
• Research & Market Intelligence
• Credit & Collections Processing
• Transaction Processing
• IT Helpdesk & Technical Support
• Compliance, Risk & Regulatory Services

4. Omega Healthcare Management Services

• Address: 33, Nagarjuna Silver Crest, Nal, Wind Tunnel Road, Murugeshpalya, Domlur, Bengaluru, Karnataka 560017
• Website: https://www.omegahms.com/

Founded in 2004 by Gopi Natarajan and Anurag Mehta, Omega Healthcare Management Services is a prominent healthcare-focused BPO and KPO solutions provider with its base in Bangalore. The company is expert at applying BPO to simplify and aid intricate healthcare processes for hospitals, physicians, payers, and healthcare service providers—mostly in the U.S. market.

From revenue cycle management and medical coding to claims processing and telehealth support, Omega relies on its Bangalore facility as a core delivery hub, providing scalable, compliant, and cost-effective services that enhance both clinical and financial outcomes for clients across the globe. 

Services offered:

• Medical Coding & Charge Entry
• Accounts Receivable Analysis & Payment Posting
• End-to-End Revenue Cycle Management
• Insurance Verification & Patient Follow-Up
• Clinical Data Services & Analytics
• Virtual Nursing & Patient Support
• Compliance, Risk & Regulatory Services

Also Read: Event Management Companies in Bangalore

Manufacturing Companies in Bangalore

5. Allsec Tech Ltd

• Address: 45/7, Residency Rd 1st Cross, above Bank of Baroda (E Dena), Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025
• Website: https://www.alldigitech.com/

Allsec Tech Ltd launched in 1998, is a top-rated international BPO company with a major delivery presence in Bangalore. Having grown to serve over 1 million customer contacts daily with 4,000+ staff members in India and the Philippines, as a subsidiary of Quess Corp and supported by Fairfax Holdings, the company continues to thrive.

Through its Bangalore location, AlldigiTech provides a full range of voice and non-voice services—spanning customer and technical support, HR outsourcing, and mortgage processing—to clients in the banking, insurance, telecom, retail, and healthcare industries using cutting-edge digital tools and multilingual support.

Services offered:

• Contact Center Solutions
• Back Office Solutions
• Mortgage & Loan Processing
• HR & Payroll Outsourcing
• Anti-Money Laundering (AML) & Compliance Services
• Financial Processing (Payables & Receivables)
• Knowledge Process Outsourcing (KPO)
• Voice Intelligence & Analytics
• Revenue Cycle Management
• Technical Support & Quality Assurance

6. Sagility

• Address: No. 23 & 24, Amr Tech Park, Building 2a, First Floor Hongasandara Village, Off Hosur Road, Bommanahalli, Bengaluru, Karnataka 560068
• Website: https://sagilityhealth.com/

Established in 2022 after a Baring-backed HGS Healthcare rebrand, Sagility is a stand-alone healthcare BPO with its headquarters in Bangalore. It uses its Bangalore delivery hubs to serve U.S.-based payers, providers, and their partners, applying BPO to execute complex healthcare functions ranging from claims management and payment integrity to clinical services and member engagement.

Through a technology-enabled, cloud-based BPaaS platform and extensive domain experience, Sagility improves the patient and provider experience, achieving both clinical and financial results at scale.

Services offered:

• Claims & Enrollment Operations
• Payment Integrity & Premium Billing
• Revenue Cycle Management
• Provider Network & Data Management
• Member & Provider Engagement
• Clinical & Case Management Solutions
• Utilization & Care Management
• Analytics & Reporting
• Contact Center Support
• Regulatory Compliance & Risk Management

7. Foundever

• Address: Unit No.4, 5th Floor, Pride Hulkul No. 116, Lalbagh Road, Bangalore, Karnataka, India – 560027.
• Website: https://foundever.com/

Founded in 1985 as HQ800 and Sitel Group, the firm changed its name to Foundever in 2023 after its acquisition by Sykes Enterprises. Co-founded by Olivier Camino and Laurent Uberti, Foundever grew into a leading customer experience (CX) and business process outsourcing (BPO) company globally.

Foundever operates a large delivery center in Bangalore, which serves as the key office to serve its international clients. The center deals in a broad range of BPO services ranging from customer care and technical helpdesk to digital engagement and process automation

Services offered:

• Customer Care & Contact Center Services
• Technical & IT Support
• Sales, Retention & Collections
• Back-Office Processing
• Omnichannel CX & Digital Engagement
• Workflow Orchestration & Automation
• Analytics, AI & Customer Insights
• Self-Service & Chatbots
• Trust & Safety Solutions
• Training, Quality & Performance Management

8. State Street Corporation

• Address: RMZ Infinity Tower B 3rd Floor, Swamy Vivekananda Rd, Bengaluru – Karnataka 560016.
• Website: https://www.statestreet.com/in/en

State Street Corporation, the world’s oldest and largest financial services organization, has established a robust presence in Bangalore as a major hub for its worldwide operations. Founded in 1792, State Street has become a leader in asset management, custody, and investment servicing. Its Bangalore facility is critical to the delivery of sophisticated business process outsourcing (BPO) solutions throughout the financial value chain.

State Street in Bangalore concentrates on servicing global clients with middle- and back-office critical business functions such as fund accounting, asset servicing, trade operations, and regulatory compliance. The facility is an integral strategic component of the firm’s global delivery network, which facilitates round-the-clock servicing, process improvement, and high-quality execution of services. 

Services offered:

• Asset Servicing & Custody Operations
• Fund Accounting & Financial Reporting
• Global Billing & Fee Schedule Management
• Trade Settlement & Investment Operations
• Bank Loans & Balance Sheet Substantiation Support
• Business Process Transformation (including Oracle & BTP)
• Risk Analytics & Compliance Services
• Client Implementation & Service Delivery

9. Hinduja Global Solutions (HGS)

• Address: Bommanahalli Hosur Road, Bengaluru, Karnataka 560068
• Website: https://hgs.cx/locations/india/

Hinduja Global Solutions (HGS), which was established in 1996 and is a part of the Hinduja Group, has one of the largest customer experience (CX) and BPO footprints in India with important delivery centers in Bangalore. The firm integrates domain knowledge and digital creativity to provide world-class service delivery in customer care, technical and digital support, finance & accounting, analytics, and healthcare BPO.

In Bangalore, HGS has a multi-client base—ranging from Fortune 500 clients to early-stage enterprises—and uses multilingual teams and next-generation automation capabilities. Its Bangalore operations are a benchmark of HGS’s focus on changing customer journeys and optimizing business processes at scale. 

Services offered:

• Customer Care & Contact Center Services
• Technical & IT Support
• Digital CX & Social Media Engagement
• Finance & Accounting Outsourcing
• Analytics & Business Intelligence
• Healthcare BPO & Revenue Cycle Management
• AI & Automation Solutions
• Back Office Processing
• Risk, Compliance & Quality Assurance
• Workforce Management & Training

10. Teleperformance

• Address: Ahmed Plaza Complex. #38/1&2, Bertenna Agrahara, Hosur Rd, Near PES Collage, Bengaluru, Karnataka
• Website: https://www.tp.com/en-us

Teleperformance (TP) is a world-class digital business services leader with a powerful and highly influential presence in Bangalore, India. With more than two decades of industry knowledge, TP Bangalore has become an assigned Center of Excellence for digitally integrated business services that include CX management, back-office, and end-to-end transformation solutions.

Through the judicious combination of cutting-edge technologies such as AI, robotics, and advanced analytics with human-centric solutions, TP in Bangalore enables companies to streamline operations, improve customer experiences, and achieve sustainable growth in today’s fast-paced digital world. 

Services offered:

• Digital Customer Experience (CX)
• Trust and Safety
• Artificial Intelligence
• TP Microservices
• Video CX
• StoryfAI
• Customer Service
• Customer Acquisition
• Tech Support
• Omnichannel Solutions
• Work-at-Home (Cloud Campus Hubs)
• Multilingual Services
• Integrated Sales

Conclusion

Bangalore’s BPO industry remains strong on the back of its talented human resource professionals, state-of-the-art facilities, and pro-business environment. The metropolis’s capabilities to provide high-grade services in a range of verticals—from customer care and finance to healthcare and legal outsourcing—make it an attractive option for businesses across the world. Its steady contribution to employment generation and economic growth further entrenches it as a top outsourcing destination.

Whether you’re a job candidate seeking to begin a career in a dynamic sector or a company seeking dependable outsourcing options, Bangalore provides unparalleled opportunity. With a mix of creativity, expertise, and scalability, the city continues to be an ideal place to discover new possibilities and establish robust, long-term collaborations in the area of BPO.

FAQs

What kind of services do BPO firms in Bangalore provide?

BPO companies in the city offer a variety of services including customer care, technical support, finance & accounting, data processing, medical transcription, legal research, and HR outsourcing.

What is the salary in BPO firms in Bangalore?

Starting salary ranges from ₹2.5 to ₹4 LPA for a fresher, and there is a huge salary option for skilled, experienced professionals in specific segments based on the sector and expertise.

Where are BPO companies concentrated most in Bangalore?

Whitefield, Electronic City, Koramangala, Marathahalli, Manyata Tech Park, and Bagmane Tech Park are some of the major BPO clusters.

How does BPO differ from KPO?

BPO deals with process-oriented work such as customer support and data entry, while KPO deals with specialized, knowledge-based work like legal research, market study, and financial advisory.

Is it possible to move from BPO to IT or management positions?

Indeed. Most experts leverage BPO as a stepping stone to transition into IT, HR, operations, or project management functions. With proper upskilling and certifications, in-house movements are the norm.